Frequently Asked Questions
How can Impressive Images offer quality printing at such low prices?
Impressive Images is a full service printing company. Our commercial printing services have a 20 year history of providing high quality printing to the local los angeles service area and national customers.
Why do I need hard copy layouts or ready-to-print electronic files?
The arrangement a commercial printer calls for the submission to the printer of ready-to-print artwork layouts. The outputs from electronic files must produce hard copy artwork layouts that are ready to print if you do not want us to retouch the work. If you wish to engage Impressive Images graphc design services, this is an extra service,
What type of computer files can I submit for the printing process?
Submission of your artwork layouts are acceptable in the following electronic formats:
Font substitution may occur when fonts have been used that we do not have on our systems. If you have used unusual fonts, you will need to send font files with your document.
How do I know what my printed products will look like?
Your printing products will look as good as or as poor as the quality of the ready-to-print artwork or hard copy layouts that you submit to us. All camera ready copy should be crisp black color on white paper and should be printed on a high resolution printer. If you have submitted ready-to-print artwork to us in an electronic file, we will print this out on a high resolution laser printer and fax a proof copy to you. Many times you can use an existing printed piece for your camera-ready copy. If you choose to do this, you must examine the copy closely for weak print areas or very thin lines as these have a tendency to not reproduce well. If the quality of your submitted layouts is not up to standard, we will notify you of this and get your signature approval to proceed.
Do you guarantee the printed products?
We offer a quality guarantee on all our products! All of the printing is inspected before shipment and compared to the ready-to-print artwork or hard copy layouts submitted by you. To pass this inspection, the printed material must be identical in quality to the layouts. If you are not happy with your order due to lack of quality, we will redo the order at no cost to you and send call tags for the return of the unacceptable goods at our expense. This shows you how confident we are in our products. But remember, we can produce only as good a quality as what you submit for printing. If the quality of the layouts submitted for printing is not up to standard, we will notify you of the defect in your submitted layout and get your signature approval to proceed.
What about customer service?
We provide a customer service number in case you have any questions about an existing or potential order. We have a customer service representative who works on-site at the commercial printer. This person is normally available to answer any question immediately. However, if they not immediately available to answer your question, they will return your phone call as soon as possible. Our customer service number is available from 8:00 a.m. to 5:00 p.m. Central Time Zone.
How are the color copies made?
The color copies are reproduced from your original using a Xerox DocuColor. This is one of the best units available for faithful color reproduction. The standard paper used for printing the copies is 28# Hammermill 96 Brightness Photo White Color Copy Paper.
How soon will my order be ready?
Normal production time for orders is 3 to 6 working days (Monday thru Friday) after receipt of an approved proof that is signed by you. Bindery options may add to this production time. The shipping time to your location by UPS is from 1 to 5 days in the contiguous states. An estimate of the shipping time can be made according to your zip code. UPS Next Day Air, Second Day Air, and Three Day Select shipments are available.
How is payment for my order handled?
In order to maintain low prices, all orders are paid by check or paypal to our Torrance California office. Shipping charges are added based on actual weight and the UPS rates to your zip code.
